How do I retrieve my password?

Our privacy procedures are very strict: your password is encrypted, nobody can access it, not even us. Only the owner of the account can retrieve it.

When you create your account, a password is generated automatically and emailed to you. Use it to log in to the game until you change it for something else.

Make sure you can remember your password and do not share it with anyone. We will not be able to tell you what it is.

If you lose your password, you can create a new one by clicking the "Reset my password" button on the connection menu. 

Once your request is confirmed, a new password is emailed to you immediately. You will be able to use it to log back into the game. We recommend that you change it as soon as you can log back in.

If several minutes have passed since you reset your password, make sure you check your spam folder: your password email will most likely be there. 

If your spam folder is empty, make sure you typed in your email address correctly during the password reset procedure.

If you have checked both possibilities and still can't receive your password, it is very likely that your email service provider is blocking emails from virtualregatta.com. Please contact your internet service provider in order to troubleshoot the issue.